We rented a home from Twin Cities Management and I’m sure some things fall on the owner, but some things also fall on the management company.
In March 2012 we rented a home in Apple Valley and just picked something real quick because we were in a bit of a time crunch.
There were several things left behind from the previous tenant and some items that needed to be fixed before we moved in. Those items were never taken care of and I had to ask every week when they would be taken care for nearly a month. It was obvious to me they had more than enough time to remedy these items before we moved in, but chose not to.
One of the biggest issues was the basement. Apparently there was mold growing on the laundry room wall and the only reason I was able to figure that out was when I asked someone. This was a brick wall and I’ve never seen mold grow on a brick wall, but apparently it’s possible.
What I don’t understand is why the management company didn’t catch this. Don’t they inspect their properties? Apparently not.
There were also a handful of other little items here and there. Handles missing from windows, no screens, closet doors installed upside down and unfinished wood, a toilet that couldn’t flush or ran, missing piece of awning in the roof, branches hanging from trees, graffiti on the exterior garage wall as examples. Missing light bulbs. Zero efforts to make a property ready before someone rents it.
The drive way was also a major concern since nearly a fourth of it had deteriorated and was begging to get worse and created a valley at the end of the drive. Anyone walking or riding a bike down the sidewalk would avoid it so that they wouldn’t trip.
We asked countless times if this was something that would be repaired or even patched, but nothing happened.
Another task that was never done, but supposedly would be is landscaping. Plantings were never planted and instead the perimeter of the house looked like a desert.
There was also a leaking outside faucet I pointed out, but was never repaired, which left a constant large wet spot on the ground and up part of the wall. The other repair never made was a roof that started to leak. The water spots remained with no attempt to repair.
We cleaned the carpets ourselves, but had limited success due to the age of the carpets. I was told we may be able to get them clean, but the stains may not come out since the carpets were pretty worn.
I’ve worked for Property Management companies before and we ALWAYS performed inspections because tenants aren’t always real good about pointing out maintenance. We also had preventative maintenance plans in place. If Twin Cities Management had the same plans in place they would have caught the mold and it wouldn’t have ever been an issue.
Apparently when you rent a home with an “As Is” clause I think it’s buyer beware, because who knows what you’re going to get or even if they’ll fix anything.
One more item I confronted them on is the humidifier, which is a common piece of equipment with any furnace. They claimed there wasn’t one. Turns out there is one and I even sent them a photo of it. When the new furnace was put in long before we rented the place the existing humidifier was never repaired and hooked up to the new furnace, which would explain why it was so dry in the house, which resulted in soar throats and bloody noses.
One of the excuses I would hear from maintenance, “I’m not even sure how to go about that”, when it was a branch hanging from a tree. Really? You don’t know that you can get a ladder and saw or tree trimmer and just cut the thing down before it falls on someone’s head?
Communication was another issue. You would submit a maintenance request and you would be lucky if you ever heard anything. You didn’t know if it would actually be fixed because they didn’t respond. For a time I would just keep resubmitting, but they never got the hint. Instead I decided it was better to just sit here for the term of our lease and renting something else later.
Near the end of our lease we were told the lease would not be renewed since the owner had passed away the estate would be settled. I find it very odd the kids of the owner would not let us out of the lease early to move into another home. I don’t know if it was the owners or management telling half-truths. We also found out during the move out inspection that one of the kids of the owner was moving in to the home, which contradicted management’s claim of another renter.